Last Updated: 19/06/2026

Introduction

Your privacy is important to us at Brainbug Analytics Private Limited. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or purchase products from us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.

1. Information We Collect

We may collect personal information including:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information
Account Information
Order History
Any other information voluntarily provided by you when placing an order, creating an account, subscribing to our communications, or contacting customer support.

We may also automatically collect technical information, including:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Similar Tracking Technologies
Referral URLs

2. Consent

By accessing our website, creating an account, making a purchase, subscribing to newsletters, or otherwise providing personal information, you consent to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain your explicit consent before processing your personal information for specific purposes.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect any processing already carried out prior to such withdrawal.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Verify payments and prevent fraudulent transactions
Provide customer support
Respond to your inquiries
Deliver purchased products and services
Improve our website, products, and customer experience
Send order confirmations and shipping updates
Send promotional offers and marketing communications (where permitted by law or where you have provided consent)
Maintain internal business records
Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third parties including:

Payment gateway providers
Payment processors
Shipping and logistics partners
Technology service providers
Cloud hosting providers
Customer support providers
Analytics providers
Government authorities, law enforcement agencies, or regulators where required by applicable law

All third-party providers are required to implement appropriate security measures and maintain the confidentiality of your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Enhance website performance
Personalize your browsing experience
Improve security

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary to:

Complete your purchases
Provide customer support
Maintain business records
Meet tax and accounting requirements
Resolve disputes
Enforce our agreements
Comply with applicable legal obligations

Once your information is no longer required, it will be securely deleted, anonymized, or destroyed.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

Access your personal information
Correct inaccurate information
Update incomplete information
Request deletion of your personal data
Withdraw your consent
Opt out of promotional communications
Request information regarding how your personal information is processed

To exercise your rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we take reasonable measures to secure your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been collected from a child, we will promptly delete such information.

Parents or guardians who believe a child has submitted personal information may contact us immediately.

10. Grievance Officer

In accordance with applicable Indian laws, the Grievance Officer details are provided below.

Grievance Officer Name: Vihaan Patel

Company: Brainbug Analytics Private Limited

Email: grievance@brainbuganalyticsshop.com

Phone: +91 8796972654

Address:

Office No.103, Kirti Shikhar Tower,
Janakpuri District Centre,
New Delhi, South West Delhi,
Delhi – 110058

We will acknowledge and address your concerns within a reasonable time as required under applicable law.

11. International Data Transfers

If you access our website from outside India, your personal information may be transferred to, stored, or processed in India or in other countries where our trusted service providers operate.

By using our website, you consent to such transfers in accordance with this Privacy Policy and applicable laws.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with a revised Last Updated date.

Your continued use of our website after any changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Brainbug Analytics Private Limited

Email: info@brainbuganalyticsshop.com